1.1. END-USER ACCOUNT AND DATA PRIVACY

• 1.1.1. The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced in the Privacy Policy.


• 1.1.2. TSS Shripad Hegde Kadave Institute of Medical Sciences may by its Services, collect information relating to the devices through which you access the Website, and anonymous data of your usage. The collected information will be used only for improving the quality of TSS Shripad Hegde Kadave Institute of Medical Sciences’s services and to build new services.


• 1.1.3. The Website allows TSS Shripad Hegde Kadave Institute of Medical Sciences to have access to registered Users’ personal email or phone number, for communication purpose to provide you a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice.


• 1.1.4. The Privacy Policy sets out, inter-alia;
  • 1.1.4.1. The type of information collected from Users, including sensitive personal data or information;
  • 1.1.4.2. The purpose, means and modes of usage of such information;
  • 1.1.4.3. How and to whom TSS Shripad Hegde Kadave Institute of Medical Sciences will disclose such information; and,
  • 1.1.4.4. Other information mandated by the SPI Rules.


• 1.1.5. The User is expected to read and understand the Privacy Policy, to ensure that he or she has the knowledge of, inter-alia;
  • 1.1.5.1. the fact that certain information is being collected;
  
  
  • 1.1.5.2. the purpose for which the information is being collected;
  • 1.1.5.3. the intended recipients of the information;
  • 1.1.5.4. the nature of collection and retention of the information; and
  • 1.1.5.5. the name and address of the agency that is collecting the information and the agency that will retain the information; and
  • 1.1.5.6. the various rights available to such Users in respect of such information.


• 1.1.6. TSS Shripad Hegde Kadave Institute of Medical Sciences shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to TSS Shripad Hegde Kadave Institute of Medical Sciences or to any other person acting on behalf of TSS Shripad Hegde Kadave Institute of Medical Sciences.


• 1.1.7. The User is responsible for maintaining the confidentiality of the User’s account access information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify TSS Shripad Hegde Kadave Institute of Medical Sciences of any actual or suspected unauthorized use of the User’s account or password. Although TSS Shripad Hegde Kadave Institute of Medical Sciences will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of TSS Shripad Hegde Kadave Institute of Medical Sciences or such other parties as the case may be, due to any unauthorized use of your account.


• 1.1.8. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or TSS Shripad Hegde Kadave Institute of Medical Sciences has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, TSS Shripad Hegde Kadave Institute of Medical Sciences has the right to discontinue the Services to the User at its sole discretion.


• 1.1.9. TSS Shripad Hegde Kadave Institute of Medical Sciences may use such information collected from the Users from time to time for the purposes of debugging customer support related issues.

2.1. TSS Shripad Hegde Kadave Institute of Medical Sciences collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialization, qualification, and similar details. TSS Shripad Hegde Kadave Institute of Medical Sciences takes reasonable efforts to ensure that such information is updated at frequent intervals.

2.2. The Website may be linked to the website of third parties, affiliates and business partners. TSS Shripad Hegde Kadave Institute of Medical Sciences has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that TSS Shripad Hegde Kadave Institute of Medical Sciences endorses the linked site. User may use the links and these services at User’s own risk.

2.3. TSS Shripad Hegde Kadave Institute of Medical Sciences assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.

TSS Shripad Hegde Kadave Institute of Medical Sciences enables Users to connect with Practitioners Book Token facility that allows Users book token for consultation through the Website.

3.1. TSS Shripad Hegde Kadave Institute of Medical Sciences will ensure Users are provided confirmed token on the Book facility. However, TSS Shripad Hegde Kadave Institute of Medical Sciences has no liability if such a token is later cancelled due to any unavoidable circumstance wherein practitioner is not available.

3.2. In case of a ‘Patient-No-Show (P.N.S)’ no refund shall be given to the user.

3.3. TSS Shripad Hegde Kadave Institute of Medical Sciences reserves the right to make the final decision in case of a conflict. The total aggregate liability of TSS Shripad Hegde Kadave Institute of Medical Sciences with respect to any claims made herein shall be maximum of INR 200.

• 3.4.1. In the event that, the Practitioner with whom User has booked a paid token via the Website, has not been able to meet the User, User need to visit the TSS Shripad Hegde Kadave Institute of Medical Sciences within five (2) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User.


• 3.4.2. Users will not be entitled for any refunds in cases where, the Practitioner is unable to meet the User at the exact time of the scheduled time due to emergency and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said Practitioner.